Extended warranty
Mattress Warranty Booklet
Everyday life at home puts a mattress to the test. BALDIFLEX mattresses comply with the strictest quality and durability standards and are rigorously tested to withstand daily life at home. For this reason, BALDIFLEX allows the warranty on mattresses to be extended against any defects in materials and workmanship. This warranty is subject to the terms and conditions set forth in this document.
Extended warranty duration
The extended warranty for mattresses is valid for ten (10) years from the date of purchase. It is necessary to present the original receipt or a copy of the web order as proof of purchase.
Extended warranty validity
This extended warranty is offered by Baldi s.r.l. (hereinafter also "BALDIFLEX") and is valid in Italy. The additional warranties will be valid exclusively from the effective date established by BALDIFLEX depending on the products involved, taking into account the date indicated in the purchase document. BALDIFLEX may, at its discretion, modify the application of the warranties over time starting from a predetermined date. Customer service is always available to you in-store or online, at baldiflex.it/pages/contatti-servizio-clienti.
What does it cover? extended warranty
This extended warranty applies only to domestic use and covers material and workmanship defects of all mattresses. The extended warranty, among other defects, covers open seams, damaged springs, broken handles, and broken mattress base. This warranty is reserved for the original purchaser of the products. It is non-transferable.
Products not covered by the extended warranty
This extended warranty does not cover: all Toppers, children's mattresses, mattresses from the Enjoy, Brio, Easy, Basic, Trionfo, Amazonia, Duck, Power, Buon Risveglio, Luxury, Easy Super Top series.
How BALDIFLEX will intervene
BALDIFLEX will examine the product and will assess, at its sole discretion, whether the issue falls under the warranty coverage. If considered covered by the warranty, BALDIFLEX, at its judgment, will repair the defective product through its technical assistance service or replace it with an identical or similar product. This procedure does not apply to repair interventions not authorized by BALDIFLEX. The replaced parts will become the property of BALDIFLEX. If the item is no longer sold by BALDIFLEX, BALDIFLEX will provide an appropriate replacement. BALDIFLEX will determine, at its sole discretion, which replacement is to be considered appropriate.
What the extended warranty does not cover
This extended warranty does not apply to products that have been stored or installed incorrectly, used inadequately or improperly, tampered with, altered, or cleaned with unsuitable methods or products (download the guide). This extended warranty does not cover normal wear and tear nor cuts, scratches, stains, or damage caused by impacts or accidents. The warranty does not apply if the products have been stored in outdoor or humid environments. The warranty does not apply to size differences within a tolerance of ± 3% and to the thickness of the layers within a tolerance of ± 7% due to the assembly of elastic components, which is considered normal and does not constitute a defect. The warranty does not apply to the bonding of the internal layers within a tolerance of 3% of the layer surface; slight perimeter detachments are to be considered normal and static over time.
Our mattresses are put to the test to assess resistance and durability; we use a machine that simulates the movements of a 140 kg person rolling in bed 50,000 times. A pressure gauge measures the effect on springs, frames, slats, and padding. The construction must meet the highest standards.
Maintenance instructions
Complete the mattress with a mattress protector or a Topper. It is more hygienic as it is easy to remove and clean. Some BALDIFLEX mattresses and pillows have a washable cover. For more information, read the label inside the cover. When washing the mattress cover, make sure the zipper is closed. Vacuuming the mattress helps remove dust and mites. Use an upholstery cleaner to remove stains.
If the mattress is flippable (to switch the head and foot sides), you should flip it about every three months. Flipping a mattress ensures more even wear and helps prolong its comfort. Do not fold the mattress. This could damage the springs and internal materials. Even the best mattresses become less comfortable with age, and all mattresses accumulate dust and mites over the years, so we recommend changing the mattress every 8-10 years.
Before using it for the first time
The new mattress might initially feel too firm. Allow at least a month for your body to get used to it and for the mattress to adapt to your shape. To achieve maximum comfort, you also need the right pillow. Make sure you have a pillow suitable for your body and your new mattress. Vacuum-sealed rolled mattresses must be opened within 5 days of delivery and regain their shape after 3-4 days of use. All new materials have a particular smell that gradually disappears. Vacuuming the mattress and airing it out will make the smell disappear faster.
Application of national laws
This warranty is additional to the rights provided by Legislative Decree no. 206/2005 and subsequent amendments and additions for the protection of consumers (Consumer Code). Therefore, the extended warranty stated herein does not affect your legal rights in any way.
Do you need help?
Our customer service is always at your disposal in-store or online, at baldiflex.it/pages/contatti-servizio-clienti.
Keep the purchase document
